COVID-19 Protocol

No! Report directly to one of our testing facilities during testing hours and they will provide you with everything you need for testing.

A photo ID; cash or money order for testing; a testing referral (if provided by the Court). 

Call your Court/ Probation Officer and ask if they want you to do a make-up test. If you choose to do a make-up test, that is your choice and there is no guarantee that the Court/ your Probation Officer will accept the make-up. To do a make-up test, report directly to the testing site. Be prepared to pay your test fee PLUS a $10 make-up fee. 

Call your Court/ Probation Officer and ask if they want you to do a make-up test. If you choose to do a make-up test, that is your choice and there is no guarantee that the Court/ your Probation Officer will accept the make-up. To do a make-up test, report directly to the testing site. Be prepared to pay your test fee PLUS a $10 make-up fee.

No, that information comes directly from the court. Please reach out to your Court/ Probation Officer for more information on what you are being tested for. 

No, that information comes directly from the court. Please reach out to your Court/ Probation Officer for more information on your testing frequency requirements. 

**We recommend you keep your receipts from testing to keep track of the dates you have reported to TAP for testing. You will receive a receipt whether you provide a sample or not. Do not leave without receiving a receipt. TAP cannot provide you with a copy of your receipt- even if you leave without taking it, lose it, or throw it away. **

No, the court will inform TAP when your file should be closed. If you believe your file should be closed, please contact your Court/ Probation Officer to have them send a file closure notice to TAP.   Please refer to your testing referral or call TAP’s main office for further questions. 

No! All TAP sites have access to the same information. You may report to any testing site at any time.

If you receive one of these messages, report to a TAP site within 24 hours and testing staff will inform you of the specific reason for this call. Please do not call the main office with questions regarding this call, as they cannot discuss results over the phone due to confidentiality reasons.

A photo ID is required for testing. A few examples of what you can use as a photo ID are:  

1. State Identification Card/ Drivers’ License 
2. Costco Card 
3. Debit/ Credit Cards that have a picture on them 
4. Work/ School ID 
5. Mugshot / Booking photo
6. Yearbook   
7. Expired drivers’ licenses 

Any documentation with both your name and your picture will work. Social media sites will not be accepted as a valid ID. you may be able to contact the Court/ arresting agency for a copy of your mugshot. 

Unfortunately, you will need full payment for all testing at TAP. If you do not have funds to test, you can report to the testing site and staff will note your file that you reported but did not have full payment. 

No, only clients are permitted inside of the facility.

TAP does not have access to this information, you will need to contact the Court directly. 

TAP does not have access to this information, you will need to contact the Court directly.

The phone number is 800-494-1250

Call our main office Monday - Friday 8am - 4pm. If you are not able to reach someone in the office, you must report to one of our locations to get this information.  

This means your file has been closed. It is your responsibility to call our office or the Court/ your Probation Officer if you feel this is incorrect. 

No. Your PIN is unique to your personal file and will not change. If your file has been closed for a long time your PIN may have changed. Please call our main office or report to one of our locations for more information. 

Yes, please provide TAP with updated prescriptions every time you get them filled. 

Please call our corporate office at (586) 281-0150 Monday through Friday  8am - 4pm. TAP sites do not have office phones. 

Our corporate office would be happy to help! Give us a call Monday through Friday 8am - 4pm. If we are not in the office at the time of your call, please call back during normal business hours or leave a detailed message with your full name, Hotline PIN if you have it, and the reason for your call. We will return your call in 1-2 business days. If you feel your question cannot wait, please report to the location of your choosing during testing hours to see if it is something TAP staff can assist you with.